Returns and Exchanges

We understand that sometimes you may need to return or exchange a product, and we want to make this process as straight forward as possible. Below, you'll find comprehensive information about our policies and procedures.

Return Policy

At Toller, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. Here are the key details:

  1. Eligibility for Returns
  • You may return any unused and undamaged product within 30 days of receiving your order.
  • To be eligible for a return, the product must be in its original packaging, with all tags and labels intact, as well be free of dog hair.
  1. How to Initiate a Return
  • To initiate a return, please contact our customer support team at orders@tollerbrand.com.
  • Provide your order number and a brief explanation of the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if necessary.
  1. Return Shipping
  • Customers are responsible for the cost of return shipping, except in cases of damaged or defective products.
  • We recommend using a trackable and insured shipping method to ensure the safe return of your items.
  1. Refunds
  • Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable, and a restocking fee may apply for items not returned in their original condition.

Exchange Policy

If you need to exchange a product for a different size, color, or item, we're here to help. Our exchange process is designed to make it convenient for you:

  1. Eligibility for Exchanges
  • You may exchange any unused and undamaged product within 30 days of receiving your order.
  • The product must be in its original packaging, with all tags and labels intact.
  1. How to Initiate an Exchange
  • To initiate an exchange, please contact our customer support team at orders@tollerbrand.com.
  • Provide your order number and details about the item you'd like to exchange, including the desired replacement product.
  • Our customer support team will guide you through the exchange process and provide you with an exchange authorization (EA) number if necessary.
  1. Exchange Shipping
  • Customers are responsible for the cost of shipping the item back to us, except in cases of damaged or defective products.
  • We recommend using a trackable and insured shipping method for your exchange
  1. Receiving Your Replacement
  • Once we receive your returned item and inspect it, we will process the shipment of your replacement product within 3-5 business days.

Questions or Concerns?

If you have any questions or concerns about our returns and exchanges policy or need assistance with a return or exchange, please don't hesitate to reach out to our customer support team at orders@tollerbrand.com. We're here to ensure that your experience with Toller is a positive one.

Thank you for choosing Toller for your pet's needs. We value your trust in our brand and are committed to providing exceptional products and customer service.