Frequently Asked Questions

We're here to provide you with answers to common questions about our brand, products, and services. If you don't find the information you're looking for here, please feel free to reach out to our customer support team for personalized assistance.

General Questions

  1. What is Toller? Toller is a premium brand dedicated to providing high-quality products for your beloved pets. Designed in Squamish, BC - We are committed to creating innovative and stylish pet essentials to enhance your pet's life. Made for dog lovers, for dog lovers.
  1. Where is Toller based? Toller is headquartered in Squamish, BC, but we serve customers worldwide with our online store.
  1. How can I contact Toller's customer support? You can contact our customer support team by emailing orders@tollerbrand.com or by visiting our Contact Us page.

Product Questions

  1. What types of products does Toller offer? Toller offers pet accessories which are minimalist, functional and aesthetically pleasing at the highest quality. Explore our online store to discover our full product catalog.
  1. Are Toller products safe for pets? Yes, safety is our top priority. All Toller products undergo rigorous testing to ensure they meet high-quality and safety standards for pets.
  1. How do I choose the right size for my pet's accessories? We provide detailed sizing information for each product on its respective product page. Please measure your pet carefully and refer to these guidelines to select the appropriate size.

Ordering and Shipping

  1. How do I place an order on the Toller website? To place an order, simply browse our online store, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
  1. What payment methods does Toller accept? Toller accepts major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the convenience of PayPal for online payments as well as buy now, pay later installment plans.
  1. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package. For more details, visit our Shipping Information page.

 

Returns and Exchanges

  1. What is Toller's return policy? Toller offers a hassle-free 30-day return policy. If you're not satisfied with your purchase, please contact our customer support team to initiate the return process. Visit our Returns & Exchanges page for more information.
  1. How do I exchange a product? If you need to exchange a product for a different size or item, please contact our customer support team. We will guide you through the exchange process.

Account and Privacy

  1. How do I create a Toller account? You can create a Toller account by clicking on the "Sign In" or "My Account" link at the top of our website and following the registration prompts.
  1. Is my personal information safe with Toller? Yes, Toller takes your privacy seriously. We use industry-standard security measures to protect your personal information. For more details, please review our Privacy Policy.

Warranty

  1. Oh no, something has happened to my Toller accessories! What do I do?Like all human accessories, dog accessories are also subject to wear and tear over time and with continued use. We do offer a lifetime warranty and would like to note it is the responsibility of the owner to notice the condition of the gear to ensure their pet’s safety. For more information see our warranty page.

We hope this FAQ page has addressed your questions. If you have any further inquiries or require assistance, please don't hesitate to contact Toller's customer support team. Thank you for choosing Toller for your pet's needs!