Shipping Information

We understand that receiving your order in a timely and reliable manner is essential. That's why we're committed to providing you with all the information you need about our shipping policies and procedures. Below, you'll find comprehensive details about shipping times, methods, tracking, and more.

Standard Shipping

Our standard shipping option is the most economical choice. Packages typically arrive within 3-5* business days from the date of order placement. Please note that these delivery times may vary depending on your location (*applies to domestic orders within CAN).

Expedited Shipping

For those who can't wait to get their hands on their Toller products, we offer expedited shipping. With this option, your order will arrive within 1-2* business days, ensuring a faster delivery experience (*applies to domestic orders within CAN).

International Shipping

Toller proudly serves customers worldwide. International shipping times may vary depending on your location and customs regulations. Typically, international orders are delivered within 5-10 business days.

Shipping Fees

We aim to keep shipping costs as low as possible for our valued customers. Shipping fees are offered at a flat rate for our domestic CAN customers as follows:

CAN Domestic Standard: $8 CAD
CAN Domestic Express: $12 CAD
*CAN Domestic Free Shipping applies to orders over $75 CAD

International shipping is calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at checkout before finalizing your purchase.

U.S. Tariff Surcharge

Orders shipping to the United States are unfortunately subject to a 35% tariff imposed under U.S. trade policies (“Trump Tariff”). This surcharge is automatically calculated and added at checkout.

As a small, family-run business, we want to be fully transparent: none of this fee is profit. The charge is paid in its entirety to U.S. Customs in order for your order to successfully enter the country.

We truly regret having to pass this cost on, but it is the only way we can continue serving our U.S. customers while ensuring all duties and legal requirements are covered.

Order Tracking

Keeping you informed is our priority. Once your order ships, we will provide you with a tracking number via email. You can use this tracking number to monitor your package's journey in real-time. Just click on the provided link, and you'll have access to the latest shipping updates.

Shipping Restrictions

While we strive to deliver to as many locations as possible, there may be certain areas where shipping is not available. If you have any concerns about shipping to your location, please feel free to contact our customer support team for assistance via email or social media messaging.

Shipping Holidays

Please be aware that Toller observes national holidays, which may affect our shipping and customer support hours. Rest assured, we will do our best to process orders promptly once we return to normal business hours after a holiday.

Questions or Concerns?

If you have any questions or concerns about our shipping policies or your specific order, please don't hesitate to reach out to our friendly customer support team through either email or social media messaging. We are here to assist you and ensure your Toller shopping experience is exceptional.

Thank you for choosing Toller! We look forward to delivering quality products to your doorstep, and we appreciate your trust in our brand.

Shipping — FAQ

We offer both domestic and international shipping. Whether you're in Canada or any other country, we strive to bring Toller's products to your location.

For domestic orders within Canada, we offer standard and expedited shipping options. International orders will be shipped using standard international shipping.

Shipping costs vary based on your location and chosen shipping method. You can view the exact shipping cost at checkout before completing your purchase.

International customers may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.

In the rare event that your package is lost or damaged, please contact our customer support team immediately at orders@tollerbrand.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

To ensure timely and accurate delivery, we recommend contacting our customer support team at the earliest convenience if you need to change your shipping address. We will do our best to accommodate your request.