Warranty

Warranty Coverage:

  • Our commitment to quality extends beyond the point of sale. Every pet accessory purchased through our e-commerce platform is backed by a robust warranty, ensuring your peace of mind and satisfaction.
  • The warranty covers defects in materials and workmanship under normal use for a specified period, guaranteeing the integrity and reliability of our products.
  • Our 'lifetime warranty' policy covers a product which has either come close, or failed. The nature and extent of the failure is to be determined by Toller. (See clause 5 for more information).

2. Duration of Warranty:

  • We stand behind the quality of our products and offer varying durations of warranty coverage depending on the specific item. The warranty period is clearly outlined on each product page, providing transparency and clarity to our valued customers.
  • Rest assured, our warranty ensures that you can enjoy the benefits of your purchase for an extended period, offering protection and reassurance against unforeseen issues.

3. Warranty Claims Process:

  • At Toller, customer satisfaction is our top priority. In the rare event that you encounter any issues with your purchase, our dedicated customer service team is here to assist you every step of the way.
  • To initiate a warranty claim, simply reach out to our customer service department through our designated channels. Our knowledgeable representatives will guide you through the process and ensure that your concerns are addressed promptly and effectively.
  • We may request proof of purchase, such as an order confirmation or receipt, to validate your warranty claim and expedite the resolution process.

4. Resolution of Warranty Claims:

  • Upon receipt of a valid warranty claim, our team of experts will carefully assess the reported issue to determine whether it falls within the scope of our warranty coverage.
  • If the claim is deemed eligible, we will take swift action to remedy the situation. Depending on the nature of the issue and product availability, we may offer a replacement, repair, or refund at our discretion.
  • Our goal is to ensure that you are completely satisfied with your purchase and that any concerns are addressed to your utmost satisfaction.

5. Exclusions from Warranty Coverage:

  • While our warranty provides comprehensive protection, certain exclusions may apply. Damage resulting from misuse, improper care, or neglect is not covered under the warranty.
  • Additionally, normal (or minor signs of) wear and tear, cosmetic damage, and incidents caused by accidents or unauthorized modifications are excluded from warranty coverage.
  • We encourage our customers to use our products responsibly and in accordance with the manufacturer's guidelines to maximize their longevity and performance.

6. Limitation of Liability:

  • Our liability under the warranty is limited to the repair, replacement, or refund of the defective product, as outlined in our terms and conditions.
  • We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of profits or revenue.

7. Statutory Rights:

  • This warranty does not affect the consumer's statutory rights under applicable Canadian laws. Consumers may have additional rights beyond the terms of this warranty, which are not affected by this policy.
  • We are committed to upholding the highest standards of consumer protection and compliance with all relevant regulations and legislation.

8. Modifications to Warranty Policy:

  • We reserve the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  • We encourage our customers to review the warranty policy periodically to stay informed of any updates or revisions.

9. Contact Information:

  • For warranty inquiries or assistance, our dedicated customer service team is available to assist you. Please don't hesitate to reach out to us via email, phone, or live chat during our business hours.
  • Your satisfaction is our priority, and we are committed to providing prompt and effective support to address any concerns you may have regarding your purchase.

10. Governing Law:

  • This warranty policy is governed by the laws of Canada and any disputes arising from it shall be resolved in accordance with Canadian law. We are committed to fair and transparent business practices and strive to uphold the highest ethical standards in all aspects of our operations.